Do I need to be home during the cleaning?
No. Most clients give us a door code, lockbox, or leave a key with a neighbor. If you'd rather be home the first time, that's completely fine too.
Do you bring your own supplies and equipment?
Yes — everything, including HEPA-filter vacuums and plant-based, fragrance-light products. If you have a favorite product or a sensitivity, tell us and we'll use what you prefer.
How do you price a cleaning?
By the size and condition of your home, not by the hour. You'll get a flat quote before we arrive, and that's the number you pay. Recurring plans get a discount off the standard rate.
What if I'm not happy with something?
Tell us within 24 hours and we'll come back and re-clean that area at no charge. We'd rather fix it than have you live with it.
Are your cleaners insured and background-checked?
Every ShineNova cleaner is a W-2 employee (not a contractor), background-checked, and covered by our liability insurance and workers' comp.
Can I get the same cleaner each time?
For recurring plans, yes — we assign you a lead cleaner and keep the same team whenever possible so they learn your home.
How far ahead do I need to book?
Same-week openings are usually available. Move-out and deep cleans book fastest at the end of the month, so a little notice helps.
Do you clean Airbnbs or offices?
Not yet — we focus on homes so we can do them really well. Ask us anyway; we may be able to recommend someone.
Ready to come home to shine?
Book in under a minute. Same-week openings across Nashville, and a happiness guarantee on every visit.